Privacy Policy

1. Who we are

SpringKite (springkite.com) is operated by Yuvraj Singh (known professionally as Yuvraj Sodhi), a sole proprietor ("SpringKite", "we", "us"). SpringKite helps online coaches build a website, collect applications and qualify leads.

Questions about privacy: support@springkite.com.

2. Two kinds of people use SpringKite

• Coaches: people who create a SpringKite account. For their account data, we decide how it is used (we are the "controller").
• Applicants and visitors: people who visit a coach's SpringKite site or fill in a coach's form. That information belongs to the coach. We store and process it only on the coach's behalf (we are the "processor"). If you applied to a coach, contact that coach about your data. We will help them answer your request.

3. What we collect from coaches

• Account details: email address, name, business name and, if you use Google sign-in, your Google profile name and picture.
• Content you create: your website text and images, forms, qualification rules, notes and settings.
• Billing details: your plan and subscription status. Card and payment details are collected and processed by Stripe; we never see or store your full card number.
• Usage and technical data: log data such as IP address, browser type and the pages you use, which keeps the service secure and working.

4. What we collect on coaches' sites

• Form answers that applicants submit (for example name, email, phone, goals or other questions the coach adds).
• Basic technical data needed to prevent spam and abuse, such as IP-based rate limiting.
• If the coach turns on Meta Pixel, Google Analytics, Google Ads or TikTok Pixel, those tools load only after the visitor accepts the cookie banner.

5. Website visitor statistics

SpringKite counts visits to coaches' sites so coaches can see visitors, leads and conversion rates. These counts do not use cookies and we do not store visitors' IP addresses for them. We keep only the page, the date, a rough traffic source (for example "Instagram") and the device type (mobile or desktop).

6. Purchases on coaches' stores

If a coach sells a digital product or a coaching plan through their SpringKite store, the payment is processed by Stripe on the coach's own Stripe account. We receive the buyer's name, email, what was bought and the payment status so we can deliver the product and show the sale to the coach. Card details go only to Stripe.

7. Emails, error reports and AI connections

• New-lead alerts: when an applicant submits a coach's form, we email the coach a summary of that application.
• Error and problem reports: if the dashboard breaks, we save a short technical report (page, error message, browser type). Coaches can also send us problem reports and feedback. These reports never include passwords or applicants' answers.
• AI connections: if a coach connects an AI assistant (for example Claude or ChatGPT) to their account, that assistant can read and change the coach's SpringKite data that the coach allows, and the AI provider processes it under its own terms. The coach chooses whether to connect one and can disconnect it any time.

8. How we use information

• To provide, secure and improve SpringKite.
• To create your account, publish your site and deliver applications to you.
• To process subscriptions and send service messages (for example receipts, password resets and important changes).
• To prevent fraud, spam and misuse, and to meet legal obligations.
• We do not sell personal information, and we do not use applicants' data for our own marketing.

9. Service providers we use

• Supabase: database, sign-in and file storage.
• Vercel: website hosting.
• Stripe: payments, subscriptions and tax handling. With Stripe Managed Payments, Stripe may act as the seller of record for your subscription.
• Google: optional sign-in with Google.
• Hostinger: our email provider, for account, service and lead-alert emails.
• Stripe Connect: for coaches who sell through their store, payments go to the coach's own Stripe account.

These providers process data for us under their own security and privacy terms. Some of them store data outside your country, including in the United States and other regions.

10. Cookies and similar storage

SpringKite uses essential browser storage to keep you signed in. On coaches' sites, advertising and analytics tools load only after the visitor gives consent through the cookie banner.

11. How long we keep data

We keep account data while your account is active. If you delete your account or ask us to, we delete or anonymise your data within a reasonable time, except where we must keep records (for example billing records) for legal or tax reasons. Coaches can delete applicants' data from their dashboard or ask us to do it.

12. Your rights

Depending on where you live (for example under Canada's PIPEDA, the EU/UK GDPR or US state laws), you may have the right to access, correct, delete or export your personal information, and to object to or limit some uses. To make a request, email support@springkite.com. We may need to confirm your identity first. You can also complain to your local data-protection authority.

13. Security

We use industry-standard safeguards, including encrypted connections, database access rules that keep each coach's data separate, and payment processing by Stripe. No online service can be 100% secure, so please use a strong password and keep it private.

14. Children

SpringKite is for adults. It is not directed at children under 16, and we do not knowingly collect their personal information.

15. Changes to this policy

We may update this policy. We will change the date at the top and, for important changes, tell coaches by email or in the dashboard.

16. Contact

Yuvraj Singh (known professionally as Yuvraj Sodhi), SpringKite. Email: support@springkite.com.